CUSTOMER SERVICE

Shipping Information

USA SHIPPING

Orders placed on Overatrillionserved.com are processed Monday-Friday 8am to 3pm PST (excluding major holidays and Peak Periods) and shipped within 1-3 business days from when the order is placed. Pending clearance of payment authorization and verification. Once your order is processed and shipped you will receive an email notification of your tracking information.
***During peak periods, processing times may exceed 1-3 business days***

Overatrillionserved.com ships to all 50 states, offering both a Standard and Express service. Shipping charges:

  • Standard – ₹‌475.00
  • Express – ₹‌1,300.00 *Choosing expedited shipping does not bypass the 1-3 business day processing period*
  • Freight Exceeding 20lbs – ₹‌1,600.00

***Please be advised that due to the COVID situation we have had to adapt our fulfillment processes to keep our staff safe. This has had a small impact on how quickly we can fulfill and dispatch orders. Please note that some couriers are also experiencing additional delays due to high demand***

TAXES

Domestic Tax where applicable.

We are required to collect sales tax on all orders shipping to CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA. The rate applied to these states may be subject to local tax. Sales tax is not charged on orders shipping to addresses outside of the states listed.

GLOBAL-E INTERNATIONAL ORDERS

All international purchases will be subjected to Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

Orders placed from Russia MUST be shipped to a commercial address for pick up. Orders shipped to residential addresses will be returned to sender.

GLOBAL-E INTERNATIONAL DUTIES AND TAXES

Orders shipped outside the United States will be subject to customs duties/taxes. Our partnership with Global-E has enabled us to allow the payment of stated fees at the time of checkout. Therefore, all international orders placed on Overatrillionserved.com will go through Global-E’s custom checkout. It should be known that Global-E will act as the seller of record for these orders. In turn, your bank statement could reflect either Global-E and/or Overatrillionserved as the seller.

Once your order has been received duties and taxes are non-refundable.

Payment of duties at checkout guarantees that your parcel will arrive to you fully landed. If for any reason you receive an email from DHL or your local customs agency asking for additional payment, please reach out to info@Overatrillionserved.com for further assistance.

GLOBAL-E INTERNATIONAL SHIPPING CHARGES

Global-E charges a flat rate shipping charge of ₹‌1,600.00 USD.

GLOBAL-E INTERNATIONAL SHIPPING CARRIER

International orders will be shipped out via DHL Express.

ORDER CANCELATIONS

Cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. You can reach out to us by contacting info@Overatrillionserved.com or 1-(888)978-8779 Our Hours of operation are 8AM-4PM PST).

If for any reason your order is canceled, please allow up to 2-3 business days for the payment to be reversed. If it has not appeared by then, please reach out to our customer service team at info@Overatrillionserved.com.

*If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days.

*Cancelations are not guaranteed and depends if your order has entered the packing or shipment phases. *During peak periods cancelations may not be possible as we cannot disrupt the workflow process by our warehouse team. Our warehouse team strives to dispatch orders to efficiently meet the expectations to our valued customers.

ORDER RECEIPT VS. ORDER CONFIRMATION

Each international/domestic order is subject to review. It should be known that receiving an “Order received” email does not guarantee your order went through nor that the product is committed to your order. Your order is only confirmed once we have provided a shipping confirmation.

CANADIAN RESIDENTS PLACING ORDERS THROUGH SHOPIFY CHECKOUT (Orders NOT placed through Global-E)

If your order was not placed by Global E: Orders shipping to Canada are processed and shipped within 1-2 business days pending payment authorization and verification. Your order confirmation details only the amount collected by Overatrillionserved Inc. By completing your order you agree to pay all applicable fees.

Customers must pay:

  • All applicable sales tax, duties and customs charges which are determined by your local government and vary by province.
  • Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order.
  • FedEx International Express - ₹‌1,500.00 USD
  • Please note once your order has been received, duties and taxes are non-refundable.

PAYMENT METHODS

Overatrillionserved, Inc. and Global-e (International order processing) accept all major credit cards including Visa, MasterCard, American Express and Discover, as well as, Paypal. International orders will appear as Global-e on bank statements.

Payments made via PayPal must come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).