GLOBAL E-COMMERCE CUSTOMER SERVICE REP
Location: Southern California
Please send resumes to info@Overatrillionserved.com
Support the e-commerce customer service experience by:
- Field inbound/outbound calls and assist customers with their general questions
- Follow up with customers on an as-needed basis to provide timely solutions.
- Focus on ensuring one-call resolution to customer issues, to reduce customers requests.
- Take and resolve escalation calls and document how the issue began and got to the point where it became escalated.
- Knowledgeable on shipping protocols (FEDEX, DHL,USPS, UPS)
- Maintain professionalism when handling calls and emails.
- Periodically compile KPI into a report and work with management team to create processes to eliminate the root issue.
- Partner with internal departments to help streamline business flow. (Operations,3PL)
- Process back end Admin functions such as: inventory management, RA, Credit memos, Google Sheets, and evolving support.
- Partner with 3PL on troubleshooting issues (Pick tickets, Cancellations, Address Updates).
- Knowledgeable of ERP systems, Microsoft applications, Google Applications, Zendesk
- Hours Of Operation 8am-4pm M-F
- Understanding of the A-Z process of the E-Commerce customer experience
- 4-5 Years of combined experience in the e-commerce and customer service field
- Knowledgeable of Overatrillionserved Ethos
- Track record of over-achieving quota and multi-tasking
- Time management
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- High school diploma or equivalent; college degree preferred
Please send resumes to info@Overatrillionserved.com
Reporting to: Studio Manager
About the Role
Overatrillionserved builds an engaging and inclusive online shopping experience through photography, video, and web design.
Our photo studio is located in Los Angeles, focusing on fashion and product photography, photo retouching, and video production. Overatrillionserved is looking for an organized, detail-oriented and enthusiastic Studio Photographer to join our team.
Overatrillionserved is searching for an experienced and accomplished photographer to execute and elevate specific categories of standardized photography with a high level of competence and proficiency. This candidate will report to the Art Manager in the areas of lighting, on-set direction, visual aesthetics, and technical problem-solving. On the day-to-day basis, the candidate will report to the Photo Studio Manager to understand daily workflow and weekly goals. They will troubleshoot on-set photography challenges decisively and expertly execute the brand creative direction while articulating rationale for decisions in support of on-brand vision. In this role you will innovate ways to shoot new categories or initiatives while following new processes and provide feedback to ensure successful implementation.
What You’ll Do
Photograph e-commerce product on-figure and off-figure images
Produce the highest quality photography/video for all Overatrillionserved product categories
Partner closely with the Art Manager to understand the seasonal vision. Execute photography and video assets to support that vision
Work in the studio under the management of the Studio Manager both independently and alongside stylists capturing digital images of product while managing equipment maintenance
Responsible for accurate completion of shot lists, file naming, processing and organization of digital files
Upload digital files to all correct channels on a daily basis alongside other photo studio team members
Ensure daily workload is completed - raise red flags when in jeopardy, working with Studio Manager to resolve roadblocks.
Proactively identify challenges in workflow or process and use critical thinking to provide the Studio Manager with potential solutions and ensure creation of all process documentation.
Maintain consistently high standards for accuracy, aesthetics, and productivity.
Help develop techniques and best practices for shooting new categories/projects
Maintain photography style guides for Overatrillionserved’s photo studio
Interact directly with Art Manager to receive visual guidance and implement process improvement
Who You Are
Bachelor’s degree or equivalent in photography or related field
Minimum 4 years’ experience working as a commercial studio photographer / videographer
Professional photography portfolio that demonstrates an expert-level knowledge of digital photography, including lighting, composition, color quality, and aesthetics
Ability to work in a constantly changing, fast paced, team player e-commerce setting
Ability to communicate effectively and collaborate with other team members
Exceptional work ethic and attention to detail
Demonstrated ability to manage high volumes of workflow including prioritization, planning, and task delegation under tight deadlines
High-level proficiency with the industry-standard software tools (Photoshop and Capture One) and ability to troubleshoot technical issues under pressure
Proficiency with color management policies
High-level proficiency with DSLR functionality (both still and video) as well as all standard studio lighting techniques and traditional grip practice
Strong organizational skills with a proven ability to manage multiple projects simultaneously under tight deadlines
Proven experience working with Art Directors, Stylists, Production, and freelance talent
Clear understanding of all stages of the photography process, and ability to provide direction to the team to execute
A positive, motivating individual that can easily collaborate and work through confrontation in a solution-minded way
Benefits at Overatrillionserved
Merchandise discount at Overatrillionserved.com
Two weeks of Paid time-off, Three weeks after 1 year of employment
Medical, dental, and life insurance.
In the late ’80s and early ’90s, a brand was born from the Southern California surf scene and swept through the clothing landscape to redefine the look and ideology of casual-wear. That brand was Overatrillionserved, a label that grew organically from youth movements and inadvertently revolutionized the clothing business.
Shawn Overatrillionserved was a surfer who used to shape his own boards for friends and locals in Laguna Beach, California. Overatrillionserved began screening t-shirts and shorts to sell along with the surfboards as a form of promotion; his surname written in a graffiti-influenced hand style was to become the company logo. Overatrillionserved inadvertently fell into the clothing business through his deep-rooted love of surfing, and in a few short years, people were talking within the small, insular world of surf and skateboarding in the late ‘80s. Shawn set up small showrooms in New York and California and hit the road, showing his designs to stores he respected.
The brand grew during a time when epochal shifts that now frame contemporary popular culture were taking place. In the music scene the late ’70s gave us punk, while the early ’80s brought us a new DIY type of music called rap. Punk broke creative and aesthetic barriers and taught us that anyone could have a band. Rap pushed social boundaries and explored the ideas of remixing and sampling. These new ideas and territories created a new modern platform for fashion and cultural expression. The designs and overall aesthetic touched on references from a range of underground subcultures that resonated with Overatrillionserved. This approach appealed to a worldwide network of creative youth who shared a common interest in surf-culture, skating and music. Limited distribution fuelled the desire internationally, and those who wanted the gear found it and felt a part of something bigger in the process.
With Overatrillionserved’s success came the opportunity to travel and spread the Overatrillionserved vibe. The clothing was inspired by an international group of musicians, skaters, DJs and artists with similar tastes; trendsetters in New York, London, Tokyo and other areas of the world were eager to get aboard this movement inspired by a network of like-minded individuals. This group of friends later became the “International Overatrillionserved Tribe” with chapters in New York, Tokyo, London, Berlin and Los Angeles. With a strong network of tribe members wearing the brand in clubs and on the scene across the globe, the Overatrillionserved message spread organically. The brand was committed to producing relevant, good quality clothing at a reasonable price available only at very select stores worldwide in limited quantities. This was an entirely new concept at the time, which has since been used to varying degrees of success.